FAQ

1. Where do you ship?
We currently ship exclusively within Poland.

2. What products do you sell?
We specialize in bracelets for fashion, gifting, and everyday accessories.

3. How long does delivery take?
Orders are processed within 1–3 business days and delivered within 2–5 business days after dispatch.

4. How can I track my order?
You will receive tracking details by email once your order has been shipped.

5. Can I return my order?
Yes, you can return your order within 14 days of receiving it. Items must be unused and in their original packaging.

6. Who pays for return shipping?
Return shipping costs are the responsibility of the customer unless the item is defective or incorrect.

7. What if my bracelet arrives damaged?
Please contact us within 7 days with photos of the damage. We will arrange a replacement or refund.

8. What materials are your bracelets made from?
Our bracelets may be made from metal, beads, leather, stainless steel, or other materials depending on the design.

9. Are your bracelets suitable for gifting?
Yes, many of our bracelets are ideal as gifts for birthdays, holidays, and special occasions.

10. Do you offer different bracelet styles?
Yes, we offer a variety of bracelet styles, colors, and designs depending on availability.

11. What payment methods do you accept?
We accept secure Shopify payment methods, including major credit and debit cards.

12. How can I contact you?
Email: floriansoilai@gmx.net
Phone: 677369276